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FAQs

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FAQs

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FAQs

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FAQs

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FAQs

FAQs

Frequently Asked Questions

CAN I PAY ON THE DOOR?

For now, we are taking ONLINE BOOKINGS ONLY, paying on the door is NOT possible. You can book anytime up to the moment you enter but as we currently have a limited capacity we advise avoiding disappointment by booking in advance. CLICK HERE TO BOOK NOW!

HOW DO I BOOK ONLINE?

1) CLICK BOOK NOW

2) LOGIN - You will need to register if you are not yet a member. If you have forgotten your membership ID or password, click 'forgot ID' and/or 'forgot password' accordingly (check junk mailbox if you don't recieve an email).

3) ADD SESSION(S)/EVENT(S) TO BASKET -  for yourself & any other members you are booking for. Use the calandar to select required date.

4) ADD ANY EXTRAS - e.g. a meal deal

5) PAY - via paypal

6) CONFIRMATION - You will then recieve a confirmation email. 

DO I HAVE TO WEAR A MASK?

Masks are strongly recommended when not riding/skating on the parks but they are not compulsory.

CAN I SPECTATE IF I'M NOT RIDING/SKATING?

SPECTATOR ACCESS IS NOW AVAILABLE DURING EVERY SESSION! All spectators must be registered and book online for £1.

This booking requirement has been implemented to enable capacity management within the parks. Face coverings are strongly recommended but not compulsory. Spectators are restricted to viewing areas only. Our spectator capacity is limited to 100/day so please book in advance for guaranteed access. 

DO PARENTS/GUARDIANS NEED TO BOOK AS SPECTATORS TO STAY IN THE FACILITY BUT NOT ACCESS PARK AREAS?

No, parents/guardians that do not wish to enter park areas as spectators do not need to book in order to stay in our parent/guardian seating areas. These are located in our reception and next to our outdoor plaza. All parent/guardian waiting areas have access to Free WIFI, WCs, and our takeaway catering services.

CAN I RIDE/SKATE WITHOUT SIGNING UP?

NO. All participants and spectators must be registered online. Without registering you will not be able to book.

CAN I STILL EARN/USE LOYALTY POINTS?

Our loyalty point system has been temporarily suspended during the pandemic to enable us to restructure our session times and prices. We are hoping to get this system back up and running soon so we can continue rewarding our customers. Any loyalty points you have on your account will still be valid once the system is back in place. 

HOW MUCH DOES MEMBERSHIP COST?

Standard membership is FREE once you have signed up. It allows you to ride the park, book sessions and a number of other great features. We also highly recommend our Gold membership option for £25. Gold memberships are valid for 1 year from the date of purchase and save you up to £3 per session with even bigger savings on events and private hire.

WHAT'S THE LATEST I CAN BOOK A SESSION?

For all sessions and events, you can book up to the moment you enter but as we are currently operating at a limited capacity we strongly advise avoiding disappointment by booking in advance. For private hire - Bookings must be made and paid in full up to 1 week prior to your booking date. Private hire can be limited due to demand so again we advise you to book as early as possible.

DO I HAVE TO PAY EXTRA TO RIDE THE OTHER BUILDINGS?

No. Our entry fee covers all open areas of the park.

IS THERE AN AGE LIMIT FOR PARTICIPANTS?

No. However, we strongly advise that participants under the age of 12 or with a medical condition or disability are accompanied by an adult who has booked as a spectator.

Adrenaline Alley does not supervise individuals but staff do patrol all buildings.

CAN I BOOK FOR MORE THAN ONE MEMBER?

YES. You will need individual membership numbers for each person you add to your booking.

CAN I BOOK UNDER SOMEONE ELSE'S MEMBERSHIP?

Each visitor must be booked under their own membership. Do not book a session for someone under the membership of their parent, offspring, sibling or friend. You can add more than one member to a booking but each membership number must be that of the person that will be visiting. 

ARE THE FOAM PITS OPEN?

Yes, both of our foam pits have now reopened!

DO YOU HAVE WI-FI?

YES. Free public WiFi is available throughout the park. Log into Alley Public.

DO YOU HAVE A DINER?

YES. Our new DROP-IN DINER is now open and offering both eat-in and takeaway services. CHECK IT OUT!

DO I HAVE TO WEAR A HELMET?

We strongly recommend satisfactory safety equipment is worn by all participants including helmets, wrist guards & knee pads. Please ensure you watch our safety video before attending by visiting our safety video page

WHAT EQUIPMENT DO YOU HAVE FOR HIRE?

For hygine reasons our hire equipment service is currently unavailable. When we can relax our covid-19 measures we will resume hiring out 16/18/20” BMX bikes, skateboards, inline blades, helmets and safety pads.

WHEN IS THE  PLAZA & PUMP TRACK OPEN?

During daylight & Park opening hours. Weather permitting.

WHERE CAN I PARK?

We have plenty of onsite parking available. The main car park is situated directly outside our reception and includes an electric charging point. We also have further parking available next to the main enterance and a large overflow car park behind Building 3. Please park responsibly & try not to park on the road due to industrial traffic. People using the car parks do so at their own risk. Adrenaline Alley® will not take responsibility for any damage caused to parked vehicles.

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